Privacy policy

Last updated November 13, 2026

This policy explains how 11 Mile Detail Co. ("we", "us") collects and uses information when you visit this website, call us, text us, or request a quote.

What we collect

• What you give us in the quote form: your name, phone number, email, the service you want, and your message.
• When you call or text us: your phone number, the time of the call or text, any voicemail you leave, and the texts you send.
• When you click a review link we sent you: the time of the click.
• A one-way hash of your IP address when you submit the quote form, used only to block spam.

How we use it

• To answer your request, give you a quote, and do the work you asked for.
• To text you back when we miss your call, and to ask for a review after a job, if you agreed to texts.
• To keep records of our work with you.

Text messages

We do not sell, rent, or share your mobile phone number or text message consent with third parties or affiliates for their marketing. Text messaging originator opt-in data and consent are not shared with any third parties. See our SMS terms for how texting works and how to stop it.

Who processes your information

We use service providers to run this website and our phone line, and to send texts and email. They process your information only to provide those services to us.

How long we keep it

We keep your information while we work with you and for as long as we need it for our records, then delete it.

Your choices

Reply STOP to any text to stop texts from us. To see, correct, or delete the information we hold about you, contact us at [email protected].